DELIVERY

All shipments are fully insured. Delivery within the UK is by Royal Mail Special Delvery, UPS, or TNT. Shipments to the rest of the world are by UPS or TNT.

RETURNS

WITHIN UK

We offer a 14 day return policy within the UK. We only put merchandise in new, used and excellent condition, or used and very good condition onto our website and we describe all items in full detail. Even so, upon receipt of an item you might find that its not quite all that you were hoping for and that's alright. We don't ask you to justify why you want to return something, we simply ask that the item is returned to us in no more than 14 days from the date of receipt. As long as the item is in the same condition as when it left us, we will refund the full cost of the item, no-hassles guaranteed. If you decide to return an item, we do ask that you notify us by email or telephone as soon as possible and make sure to use a fully insured, fully tracked, signed for shipment method. It's as simple as that.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. As long as the item is in the same condition as when it left us, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All items will be inspected by Arthur Haswell Flute Repairs on return receipt and condition reviewed in reference to the photographs and condition as in our report on dispatch.If an item (including its packaging or an included accessory) is returned in a condition different to when it was sent out, we may at our discretion make a reasonable deduction to account for the fact that we are no longer able to sell it at full price.

As an example, we are unable to sell an item without its original box as "brand new", and will need to offer a 10% discount on the retail price. If an item is returned without its original packing box, we regret that we will need to deduct this from your refund.

As another example, if an item included as an accessory with another item is used, damaged or missing - for instance, a cleaning rod, or a cork grease pot - we will not be able to include that with the item when we re-sell it, and will need to deduct the price of the accessory from your refund to compensate for the fact that we will need to purchase a replacement.

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way. If you haven’t received an expected refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@arthurhaswell.co.uk

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable.

Please be sure to use a fully tracked, fully insured, signed for method of return delivery.

OUTSIDE UK

We are unable to accept returns from outside the UK. VAT (sales tax) and duty are charged by UK Customs upon re-entry to the UK, and we are unable to subsequently reclaim these. In addition, the buyer's import duties and fees (imposed by the buyer's Customs office) are non-refundable. Hence, all sales outside the United Kingdom are on a sold-as-seen firm order basis only.